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Delivery

PLEASE NOTE: Our online store is open and operating business as usual, with procedures incorporated to protect staff and customers. All our offline stores have been temporarily closed. 

*IMPORTANT DELIVERY NOTICE - ACTION TO TAKE: Standard UK Delivery is continuing as normal with the addition of DPD delivering parcels contact free. For this, all orders including rolls, paint and/or accessories MUST state a SAFE PLACE for delivery - either by adding a delivery note when placing your order or having a sign on your door stating a safe place

Next Day, Express and Named Day delivery services are temporarily unavailable whilst we implement new measures to combat the spread of Coronavirus. 

International deliveries may be delayed.

 

Everything you need to know from the moment your order is placed with I Love Wallpaper online. For store purchases, please refer to the store from which you purchased the product where our friendly team will be happy to assist.

If you don't see an answer to your question below, don't hesitate to get in touch with our friendly customer-service team on 01429 803932, open Monday - Saturday: 9-5 pm.

All items (exc. samples):

Economy Delivery (3-5 days) - £5.95
DPD - Express Delivery (1-2 days) - £6.95
DPD - Sunday (By 12:00am) - £13.95
DPD - Saturday (By 12:00am) - £8.95
DPD - Sunday Delivery - £9.95
DPD - Saturday (By 10:30am) - £11.95


Samples Only:

Royal Mail 1st Class - £1.49

All orders must be signed for at the address to which it is shipped. We offer competitive world wide delivery rates. For pricing, please add the desired products to your basket and choose your delivery country at the checkout. Our system will then calculate the weight of your order and show the delivery cost.

How long does delivery normally take?

Economy delivery takes between 3-5 working days and other timings are listed below. For International delivery options, an estimated delivery date will be given at the checkout when you enter your address. 

Where is my order?

For any order updates including tracking, please contact our customer sales team on 01429 803932 (Mon - Sat: 9am - 5pm) or via oour online form.  

How much is delivery charge?

All delivery costs are listed below. For International delivery costs, a delivery charge will be calculated at the checkout when you enter your address. 

Why is delivery charge to Northern Ireland different to other parts of the UK?

Delivery charge is reflected in the courier charges we incur when delivering overseas. Unfortunately, this also includes Northern Ireland.

When is the cut-off time for next day delivery?

The cut-off time for Express Delivery (Next Working Day) is 2pm. Orders made after 2pm on Express Delivery will take 1-2 working Days.

Returns

If you would like to return any products to us, please print and fill in our Returns Form

Returns must be made and paid for by the customer. You can use an online service like Collect+ (see below) to send your return to us by dropping it off at a convenient location covered by a Collect+ location convenient to you.

If you are returning an item from outside of the UK, we suggest using an international courier. All costs are the responsibility of the customer. 

If you don't see an answer to your question below, don't hesitate to get in touch with our friendly customer-service team on 01429 803932, open Monday - Saturday: 9-5 pm.

Opened test pots and wallpaper samples cannot be returned


If you wish to return any applicable items bought from our online store, we'll be happy to refund a product providing it's in fully resalable condition.


Returns should be made within 60 days of purchase and in original, undamaged packaging. Please note the buyer is responsible for returning products and this must be done at the buyers cost.


We are unable to refund any delivery charge (except where goods received are either faulty or incorrect).

 

We advise that all rolls are inspected prior to hanging as a refund can not be issued once the product has been hung. We also can not be held responsible for decorators costs when goods are not inspected prior to hanging - you should not throw away the Product Labels until you have finished decorating.

If you would like to return any products to us, please print and fill in our Returns Form to include in your return parcel

Returns must be made and paid for by the customer. We recommend you use an online service like Collect+ to send your return to us by dropping it off at a convenient location covered by a Collect+ location convenient to you.

 

COLLECT+ Returns

1 - Visit the Collect Plus Returns page and select I Love Wallpaper as the recipient's address (postcode - TS24 0RE)

2 - Enter recipients name as 'Returns Department'

3 - Calculate the weight of the parcel using 1kg per roll and 0.5kg for packaging.

4 - Select your preferred return option and label print options, and take to your nearest Collect Plus+ drop off location. Find your closest store via their store location page.

 

Other Postal Returns:

Returns must be sent to:

Returns Department 1A

I Love Wallpaper

Oakesway

Hartlepool

TS24 0RE

(Only receives parcels, not open to the public)

 

Please note: All returns for online orders must be SENT to the Returns Department at Oakesway.

For health and safety reasons our distribution centre is NOT open to the public. However, we do accept returns via any courier of your choice. 

Please see FAQs for further guidance.

Due to the quick turnaround in our warehouse and sales process, once an order has been confirmed we are unable to make changes or cancel an order that has been dispatched.

This includes, but is not limited to:

  • Cancelling whole orders
  • Removing specific items from an order
  • Including additional items from the same batch
  • Updating delivery addresses

This does not affect your statutory rights and we are happy to issue refunds made within 30 days of purchase and in original, undamaged packaging.

Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any delivery charge (except where goods received are either faulty or incorrect). 

If you wish to discuss your options, please contact our customer service team on +44 (0)1429 803932 (Mon - Sat: 9am - 5pm GMT) or via our online form

In the event of a fault please contact us immediately on 01429 803932 (Mon - Sat: 9am - 5pm) or online. 

In most cases we will ask you to send a sample of the product clearly showing the fault, along with all the product labels – it should not be necessary to return all of the faulty product.
 
Please note: You should check all wallpaper products for faults before and during hanging and you should not throw away the product labels until you have finished decorating. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.
 
 

If you are returning an item from outside of the UK, we suggest using an international courier. All costs are the responsibility of the customer. Returns should be made within 60 days of purchase and in original, undamaged packaging. 

Please note - Opened test pots and wallpaper samples cannot be returned


Returns must be sent to:

Returns Department 1A

I Love Wallpaper

Oakesway

Hartlepool

TS24 0RE

(Only receives parcels, not open to the public)

 
If you wish to discuss your return options, please contact our customer service team on +44 (0)1429 803932 (Mon - Sat: 9am - 5pm GMT) or via our online form
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