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Returns

Returns Policy:

If you wish to return anything bought from our online store, we'll be happy to refund or exchange a product providing it's in fully resalable condition. Returns should be made within 30 days of purchase and in original, undamaged packaging. Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any delivery charge (except where goods received are either faulty or incorrect).

We advise that all rolls are inspected prior to hanging as a refund can not be issued once the product has been hung. We also can not be held responsible for decorators costs when goods are not inspected prior to hanging. In the event of a fault please contact us immediately. In most cases we will ask you to send a sample of the Product clearly showing the fault along with all the Product Labels – it should not be necessary to return all of the faulty product. Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the Product Labels until you have finished decorating. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.

How to Return:

If you would like to return any products to us, please print and fill in our returns form here: Returns Form.

Returns must be made and paid for by the customer. You can use an online service like Collect+ to send your return to us by dropping it off a shop local to you.

Returns must be sent to:

Returns Department 1A
I Love Wallpaper,
The old Durham paper mill,
Moreland Street,
Hartlepool,
TS24 7NL.

Important: If you made your purchase through ebay you will need to follow the procedure above as well as opening a return request via ebay. You can find out how to do this here: Return Request

 

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