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Terms and conditions

This website is owned and operated by The Wallpaper Warehouse Ltd. Registered office: Head Office, Oakesway, Hartlepool, TS24 0RE. Registered in England 03653986. VAT Number: 946987196833.

Changes to Terms & Conditions

We reserve the right to change these terms & conditions from time to time so would recommend that they are reviewed regularly. All changes are effective as and when they are published on the website.

Specific offer restrictions:

Percentage discounts exclude the Versace range.

UK Free or discounted delivery offers exclude Northern Ireland, Highlands & Islands

Online promotions and discount codes do not apply to stores (unless specifically stated as "online & in store")

*Other exclusions may apply. Details for promotions currently running under - Promotions and discounts section (see below)

All trademarks, logos, images and content remain the property of The Wallpaper Warehouse Ltd and/or its affiliates, licensors or suppliers. You are not permitted to reproduce, duplicate or manipulate any of the content and/or images without the explicit consent of The Wallpaper Warehouse Ltd.

All information displayed on this website (verbal or written) is for guidance only and is provided in good faith and without warranty, and although every effort has been made to ensure all the product details, descriptions & prices are correct they are for guidance purposes only and not binding.

Every effort is made to ensure that the colour and design of the product appear as accurately as possible, however the actual colours you will see can vary dependent upon your computer equipment and, as such, we cannot guarantee that the goods on delivery will reflect the colour on your computer. Therefore, we would highly recommend that all customers use our sampling service to check the colours prior to placing any order.

Any links from this site are for convenience purposes only and should not be deemed as an endorsement for the products or services therewith. The Wallpaper Warehouse Ltd shall not be liable to any person for loss or damage arising from the use of the information contained within this site or in any linked sites.

 

All orders are subject to availability and confirmation of the order price.When placing an order with The Wallpaper Warehouse Ltd you must be over 18 years of age, be legally capable of entering into a binding contract and possess a valid credit, debit card or PayPal account acceptable to us. Please be aware that your card will be debited immediately at the end of the checkout process. Due to the quick turnaround in our warehouse and sales process, once an order has been confirmed we are unable to make changes or cancel an order that has been dispatched.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We do not refund VAT. If you purchase from our online store, you will pay the UK prices.

We appreciate that HMRC do not require VAT to be charged on international orders, however, the administrative burden for our organisation makes it prohibitively expensive for us to refund the VAT. We’re sorry about this and in time hope to be able to offer a better deal for international customers.

The Wallpaper Warehouse Ltd is based in the United Kingdom. Any orders that are received from outside of EU may be subject to import tax. Should the customer fail to pay the necessary taxation, any costs incurred for shipping, recovering and destroying items will be deducted from any refunds that are offered.
 

Promotion codes promoted by The Wallpaper Warehouse Ltd entitle you to an offer on your online order from www.ilovewallpaper.co.uk and other relevant domains owned and operated by The Wallpaper Warehouse Ltd. To utilise your promotion code, click the "GOT A DISCOUNT CODE?" button on the basket page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, and are not transferable. There is no cash alternative. We reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on www.ilovewallpaper.co.uk for payments made by residents of the United Kingdom and Ireland in Sterling, where enabled, Euros, US or Australian dollars. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the drop down location selection menu in the top right-hand corner on the homepage. Email promotions are intended for web use only and may not be reflected in shops and other outlets.

 

Spring Spend & Save:

  • One use per customer
  • Excludes sale products
  • Excludes Versace
  • Cannot be used in conjunction with any other code
  • We reserve the right to cancel the promotion early if needed

Unless otherwise stated:

Promotion and discount codes exclude the Versace range of wallpapers, borders and other items that fall within this range.

UK free or discounted delivery offers exclude Northern Ireland, Highlands & Islands

Online promotions are not available in store

 
Discount codes may be offered to account holders from time to time and may only be used when purchasing through the account from which they were offered. Promotional discount codes may also be offered in respect any, or specific products or purchases made on the website and we reserve the right to withdraw them without prior notice. Discount codes may not be combined with any other sales, coupons or discount codes. Discount codes MUST be entered at the time of purchase on the view cart page, and cannot be applied retrospectively.
 

We only use your personal information in accordance with our privacy policy. Please take the time to read our privacy policy on the website as it includes important information and terms which apply to you.

We recommend that you check the Products for defects or discrepancies as soon as possible. If you find a defect or discrepancy in the products, or suffer loss or damage that is a foreseeable result of us failing to use reasonable care and skill, please let us know as soon as you become aware of the relevant issue. You should then take reasonable steps to minimise the damage or loss you may suffer. For example, if you should find the wallpaper does not match the wallpaper you had ordered, you should stop and tell us about the problem and not carry on papering your walls with the wrong wallpaper.

We will not be liable to you (or any other user of our website) for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use or inability to use our website or reliance on the content displayed on the website.

We supply products (including any free samples provided with your order) for domestic and private use. On this basis, you agree not to use the products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation; and

any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

Some of the products we sell to you may come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the products. If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

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