*PLEASE NOTE: Delivery will be contact-free,but there must be a person available to accept delivery (excl. samples - these will be posted). If you are shielding and/or not able to accept a parcel, please state a safe place for delivery as a delivery note on your order.
International Delivery Policy:
*International deliveries may be delayed due to current flight restrictions
All orders must be signed for at the address to which it is shipped. We offer competitive worldwide delivery rates. For pricing, please add the desired products to your basket and choose your delivery country at the checkout. Our system will then calculate the weight of your order and show the delivery cost.
Returns Policy:
If you wish to return anything bought from our online store, we'll be happy to refund a product providing it's in a fully resalable condition. Returns should be made and arrive back to us within 30 days of purchase and in original, undamaged packaging. Should we receive your return outside of the 30 day returns policy it would be your responsibility to arrange a collection of your wallpaper as a refund will no longer be applicable.
Please note the buyer is responsible for returning products and this must be done at the buyer's cost. If the full order is returned within 60 days, the cost of the goods and the standard delivery cost paid will be refunded. Please note, only our standard delivery cost will be refunded (£5.95), regardless of the delivery option chosen to ship the order.
We advise that all rolls are inspected before hanging as a refund can not be issued once the product has been hung. We also can not be held responsible for decorator's costs when goods are not inspected before hanging. In the event of a fault please contact us immediately. In most cases we will ask you to send a sample of the Product clearly showing the fault along with all the Product Labels – it should not be necessary to return all of the faulty products. Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the Product Labels until you have finished decorating. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.
How to Return:
To return your order please select the following link - https://www.clicksit.com/ilw/, this service will cost £5.95 and the amount will be deducted from your refund total. Please also print and fill in our Returns Form to put inside the parcel to help us identify your order.
Once you have printed off your returns label which will be emailed to you, you can take this to your local Collect Plus+ store, you can use a handy store locator here - https://www.collectplus.co.uk/store-locator?v=2
Please note all returns must be made within 30 days of the goods purchase date and in the original packaging/condition.
If you are returning an item from outside of the UK, we suggest using an international courier. All costs are the responsibility of the customer.
If you don't see an answer to your question, don't hesitate to visit our help centre here. If you would like to return any products to us, please print and fill in our returns form here: Returns Form.
Shop Returns:
Only purchases made in-store can be returned to stores. These must be made within 28 days of the purchase. Stores do not have the facilities to process online returns.
